Policies

We aim to make your skincare shopping experience as seamless as possible. Purity Prime accepts a wide range of secure payment channels, including all major Credit/Debit Cards (Visa, MasterCard, American Express, RuPay), secure Net Banking across all major banks, integrated mobile UPI wallets (Google Pay, PhonePe, Paytm), and Cash on Delivery (COD) for eligible domestic shipping zones.

Cash on Delivery (COD) is available as an option for product orders of any transaction value, even for a single product order. When opting for COD, please ensure that a valid mobile number is provided for OTP confirmation. Upon delivery, the payment must be completed in cash or via shipping partner-supported QR code before the product packaging is unsealed or opened. Delivery partners are unauthorized to hand over sealed cosmeceutical packages without receiving payment first.

All prices listed on the Purity Prime website are quoted in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) at applicable rates. While we strive to ensure total pricing accuracy, manual listing errors may occasionally occur. If we detect a pricing discrepancy on an item you ordered, our customer desk will notify you immediately to confirm the correct charge or cancel the order with a full refund.

Your transactions are protected by industry-standard security protocols. All online payments are routed through PCI-DSS Level 1 compliant gateway partners utilizing 256-bit Secure Socket Layer (SSL) encryption. Purity Prime never processes, stores, or registers raw credit/debit card numbers or private bank credentials on our local databases, maintaining absolute transactional security.

The Card Verification Value (CVV) or Card Validation Code (CVC) is a 3-digit security code printed on the signature strip on the back of Visa, MasterCard, and RuPay cards (or a 4-digit code on the front of American Express cards). This number serves as an additional security measure, verifying that you are in physical possession of the card when making purchases online.

In rare instances where high demand outpaces our warehouse logistics, an item may become temporarily out of stock after your order is confirmed. If a product is back-ordered, our CRM team will contact you within 24 hours to offer an estimated restock timeline, an alternative product recommendation suited to your skin type, or an immediate 100% refund to your original payment method.

You can request to cancel your order directly from your profile dashboard under "Recent Orders" within 1 hour of purchase, provided the status remains "Pending". Once our warehouse initiates packaging and dispatches the shipment (status shifts to "Shipped"), cancellations are no longer permitted. If you miss this window, you can refer to our Return Policy upon receiving the item.

Orders are processed and packed at our sterile warehouse facilities within 24 to 48 hours of confirmation. Standard delivery takes 3 to 5 business days for metropolitan regions and 5 to 7 business days for regional zones. Once your package is handed over to our premium courier partners, you will receive a tracking link via email/SMS to monitor the shipment live.

Due to strict medical safety, hygiene, and sterile control standards for topical skincare formulations, we cannot accept returns on products that have been unsealed, opened, or used.

If you receive a defective, damaged, or incorrect product in your shipment, please notify us at info@purityprimes.com with unboxing photographs within 48 hours of delivery. Upon verifying the damage, we will arrange a complimentary reverse pickup and issue a free replacement or complete refund back to your account.