Refund & Return Policy

Return Eligibility

Due to strict medical safety, hygiene, and sterile control standards that govern topical skincare formulations, we cannot accept returns on products that have been unsealed, opened, or used under any circumstances.

Returns are accepted only in the following cases:

• You received a physically damaged or defective product
• You received an incorrect product (wrong item shipped)
• The product packaging was tampered with at the time of delivery

How to Report a Return

If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery with the following:

• Your order number
• A clear description of the issue
• Photographs or video of the damaged/incorrect product and its outer packaging (unboxing evidence)

Please email the above to info@purityprimes.com with the subject line "Return Request — [Order Number]". Our customer support team will respond within 1–2 business days.

Reverse Pickup & Replacement

Upon verifying the damage or discrepancy, we will arrange a complimentary reverse pickup from your registered delivery address at no cost to you. Once the returned product is received and inspected at our warehouse, we will:

• Dispatch a free replacement of the same product, subject to availability; or
• Issue a complete refund to your original payment method

Refund Process & Timeline

Approved refunds are processed back to the original payment method used at checkout:

• Credit / Debit Card: 5–7 business days after refund initiation
• UPI / Net Banking: 2–5 business days after refund initiation
• Cash on Delivery (COD): Refunded via bank transfer within 7–10 business days; you will be contacted to collect your bank details

Refund timelines may vary depending on your bank or payment provider. Purity Prime is not responsible for delays on the part of the bank or payment gateway once the refund has been initiated from our end.

Cancellation Policy

You can request to cancel your order directly from your profile dashboard under "Recent Orders" within 1 hour of purchase, provided the order status remains "Pending". Once our warehouse initiates packaging and dispatches the shipment (status shifts to "Shipped"), cancellations are no longer permitted.

If you miss the cancellation window, you may refer to the Return section above upon receiving the item. Refunds for cancelled orders are processed within 5–7 business days.

Out of Stock Items

In rare instances where high demand outpaces our warehouse logistics, an item may become temporarily out of stock after your order is confirmed. If a product is back-ordered, our customer support team will contact you within 24 hours to offer: an estimated restock timeline, an alternative product recommendation, or an immediate 100% refund to your original payment method.