Shipping Policy

Order Processing

All orders are processed and packed at our sterile warehouse facilities within 24 to 48 hours of order confirmation, on business days (Monday to Saturday, excluding public holidays). Orders placed after 5:00 PM IST or on Sundays and public holidays will begin processing on the next business day.

Delivery Timelines

Once your package is dispatched from our warehouse, estimated delivery times are as follows:

Delivery timelines are estimates only. Actual delivery may vary due to courier delays, weather conditions, or public holidays. Purity Prime is not liable for delays caused by the courier partner or circumstances beyond our control.

Shipping Charges

Free shipping is available on all orders across India. No minimum order value is required to qualify for free shipping. Additional charges may apply for express delivery options, where available.

Shipment Tracking

Once your order has been dispatched, you will receive a shipment confirmation along with a live tracking link via email and/or SMS at the contact details registered with your order. You can also track your order at any time from the Order History section of your account profile.

Cash on Delivery (COD)

Cash on Delivery is available for eligible delivery zones across India. For COD orders:

• A valid mobile number is required for OTP confirmation during dispatch
• Payment must be completed in cash or via courier-supported QR code upon delivery
• Delivery partners are not authorised to hand over sealed packages without receiving payment first
• If the COD payment is refused at delivery, the order will be returned to our warehouse

Packaging

All Purity Prime products are packed in tamper-evident, protective packaging to ensure they reach you in perfect condition. If the outer packaging appears damaged or tampered with at the time of delivery, please refuse the delivery or photograph the condition before opening, and contact us immediately.

Delivery Address

Please ensure your delivery address is accurate and complete at the time of placing the order. Purity Prime is not responsible for delayed or failed delivery due to an incorrect or incomplete address.

We currently ship to all serviceable pin codes within India. If your pin code is not serviceable by our courier partners at the time of checkout, you will be notified before completing the order.